CANCELLATION POLICY (ValueMart)

Last updated: 19th November, 2025

1. Order Cancellation by Customer

Customers may cancel an order before the seller begins processing.

Once a seller marks the order as Processing, cancellation may not be possible.

2. Seller-Initiated Cancellation

A seller may cancel an order if:

• An item is out of stock,

• There are unforeseen delays,

• The order cannot be fulfilled.

If this occurs, the customer will be notified and refunded.

3. Delivery Partner Cancellation

Delivery partners may cancel if:

• They face safety concerns,

• The pickup location is unreachable,

• The customer is unreachable for extended time.

A new delivery partner may be assigned automatically where possible.

4. ValueMart’s Role

ValueMart does not cancel orders directly unless:

• Fraud is suspected,

• Policy violations occur,

• Payment issues arise.