Last updated: 19th November, 2025
Welcome to ValueMart. This Shipping Policy outlines how orders are processed, prepared, and delivered on our platform.
ValueMart is a marketplace platform that connects:
Sellers who run their own independent shops, and
Delivery Partners who operate as private individuals.
ValueMart does not own or control the products sold or the delivery vehicles used. All deliveries and fulfillment actions are handled directly by the seller and delivery partner selected during checkout.
Once an order is placed, the seller receives it and begins processing.
Processing time varies by store, product, and availability.
ValueMart is not responsible for delays caused by sellers, stock issues, or delivery partners.
Deliveries are carried out by independent delivery partners, not ValueMart employees.
Delivery timelines depend on rider availability, distance, weather, traffic, and store readiness.
Users will receive updates (Assigned → On the Way → Delivered).
Delivery fees are calculated based on distance, demand, and delivery partner rates.
Fees are displayed at checkout before payment.
A delivery may fail if:
The customer is unreachable,
The delivery address is incorrect,
The customer refuses the order at delivery.
In such cases, return or redelivery fees may apply, depending on the seller.
Since sellers are responsible for packaging and delivery partners handle transport:
Report any damaged or missing items within 24 hours of delivery.
ValueMart will assist in facilitating a resolution between you and the seller, but does not provide warranty or guarantee.
