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Terms And Conditions

 

UPDATED TERMS & CONDITIONS

Last updated: 19th November, 2025

 

 

1. Introduction

By using ValueMart, you agree to these Terms & Conditions.

ValueMart is a technology platform that connects customers, independent sellers, and independent delivery partners.

ValueMart does NOT:

  • Own or sell any products

  • Employ delivery partners

  • Control the actions of sellers or delivery partners

2. Platform Role

ValueMart operates as a marketplace facilitator, not a retail store.

Sellers operate independently.

Delivery partners operate independently.

3. User Responsibilities

Users must:

  • Provide accurate information

  • Use the platform lawfully

  • Respect sellers and delivery partners

  • Not misuse or manipulate the platform

4. Orders & Payments

  • All products are sold by independent sellers.

  • Delivery is fulfilled by independent delivery partners.

  • ValueMart processes payments on behalf of sellers and delivery partners.

  • ValueMart is not liable for product quality, delays, or delivery issues but will assist in dispute resolution.

5. Refunds, Returns & Replacements

(Full policy added below in Section 11.)

6. Limitation of Liability

ValueMart is not responsible for:

  • Product defects

  • Seller mistakes

  • Delivery partner delays

  • Lost, damaged, or mishandled items

  • User errors or wrong addresses

7. Account Suspension

ValueMart may suspend accounts for:

  • Fraud

  • Abuse

  • Illegal activity

  • Violations of these Terms

8. Community Standards

(ValueMart Marketplace Rules)

To maintain a safe environment, all users agree to:

For Customers

  • Be respectful to sellers and delivery partners

  • Provide accurate delivery locations

  • Not request fraudulent refunds

  • Not misuse the rating system

For Sellers

  • Provide accurate product descriptions

  • Maintain fair pricing

  • Ensure items are well packaged

  • Fulfill orders promptly

For Delivery Partners

  • Treat customers respectfully

  • Deliver items safely and on time

  • Maintain proper conduct

  • Not manipulate pricing or orders

Violations may lead to suspension or removal. 

9. Delivery Partner Agreement

All delivery partners acknowledge that:

  • They are independent contractors, not employees

  • They use the platform voluntarily to accept delivery tasks

  • They are solely responsible for their bike/vehicle, safety, and compliance

  • They set their own availability

  • ValueMart does not provide insurance

  • Earnings depend on completed deliveries

Delivery partners must:

  • Maintain valid ID

  • Follow safety rules

  • Keep communication open

  • Handle items with care

  • Respect customers and sellers

ValueMart may suspend or terminate accounts for unsafe or abusive behavior. 

10. Seller Agreement

All sellers agree that:

  • They are independent businesses

  • They own and control their product listings

  • They set their own prices

  • They ensure accuracy of descriptions

  • They handle packaging and pickup readiness

Sellers must not:

  • List prohibited products

  • Use misleading information

  • Overprice unfairly

  • Fail to fulfill confirmed orders

ValueMart reserves the right to:

  • Remove misleading listings

  • Suspend non-compliant sellers

  • Mediate disputes when necessary

11. Return & Replacement Policy

(ValueMart Marketplace)

Since ValueMart is a marketplace, return policies vary by seller.

Eligible Reasons for Return

  • Wrong item delivered

  • Item not as described

  • Missing items

  • Damaged items

Not Eligible

  • Change of mind

  • Perishable goods (unless spoiled on arrival)

  • Opened items (unless defective)

Process

  • Submit a request with evidence

  • Seller reviews the claim

  • Replacement or refund is issued if approved

ValueMart assists but does not guarantee outcomes.

12. Marketplace Compliance Rules

To keep ValueMart safe and fair, the following are prohibited:

  • Fake listings

  • Misleading price tactics

  • Abuse, harassment, or threats

  • Fraudulent orders

  • Illegal items

  • Spam or manipulation of the platform

ValueMart may:

  • Issue warnings

  • Suspend accounts

  • In severe cases, ban users permanently

13. Intellectual Property Policy

  • All logos, designs, code, and branding belong to ValueMart.

  • Sellers must upload only images and content they own or have rights to use.

  • Users may not copy, modify, reproduce, or distribute ValueMart’s content without permission.

  • Copyright infringements may result in account removal.

14. Governing Law

These Terms are governed by the laws of Nigeria