Last updated: 19th November, 2025
Refunds may be issued for:
Canceled orders (before processing),
Failed deliveries,
Wrong or missing items,
Seller inability to fulfill an order.
Refund eligibility depends on the seller’s individual policy, since ValueMart does not own the products.
Refunds may apply if:
The item is damaged,
The item does not match the description,
The wrong item was delivered.
Food items, perishables, or opened items may not qualify unless the seller approves.
Submit refund request via the app.
Provide photos, videos, or evidence where required.
Seller reviews the request and approves or rejects it.
ValueMart mediates disputes but does not guarantee outcomes.
If approved:
Refunds may take 3–7 business days depending on payment provider.
Wallet refunds are instant once approved.
Change of mind after order is processed.
Incorrect address provided by customer.
Customer unavailability at delivery time.
